These are the most incompetent sales people I've ever met. I was told to come back another day at a certain time that I had an appointment so there would be no waiting. I arrive and that person didn't work for another hour. I came back on the hour and they were helping another customer so I waited 40 minutes. Finally get helped and it turns out he was wrong and I wasn't available for an upgrade. If he had checked the last day I was there there would have been no issues. Awful
BEST customer service I've had in a long time!! Thanks Bobby L.!!
The wait wasn't too long, and the employees were all very nice and helpful.
The wait was too long especially when you got an appointment you got to meet somewhere else
Well I recently preorderd the new galaxy s8 and the staff have been nothing but incompetent.the release day was April 21st I was first told I would have the phone on the 20th and it is now the 21st and it has yet to even ship and also they are unable to find a tracking number. I have been told call the store call customer support and have been passed between both with no results. My latest call to the store started with the normal recording and I selected to speak to the first associate and waited for someone to answer I heard the phone being picked up and expected hello what I received was and I quote "oh my good is that the lady I just talked to hang up" then I was placed on a brief hold and then was hung up on that is how they chose to treat their customers and I have 7 years customer service and management I hope nobody else has the same experience.
U S Cellular is a US Store based in Portage, Wisconsin. U S Cellular is located at 2920 New Pinery Rd, Portage, WI 53901, USA.
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